How to Influence and Promote Interpersonal Trust in Knowledge Management Behavior
Previous research has connected knowledge sharing to a variety of managerial and organizational factors and to situation-specific attitudes and motives. Including specifically interpersonal trust, which is the evaluation of the trustworthiness of specific others. This article states 10 ways leadership can promote and influence the level of trust within the department or organization.
Defining Trust
Interpersonal trust can be defined as “the willingness of a party to be vulnerable.” In the context of knowledge creation and sharing in informal networks, research suggests two dimensions of trust that promote knowledge creation and sharing:
- Benevolence - ”You care about me and take an interest in my well-being and goals”
- Competence - ”You have relevant expertise and can be depended upon to know what you are talking about”
Trust is caused by a combination of all kind of variables. While such a personality factor is hard to change, there are some ways that leadership can promote and influence the level of trust within the department or organization. They follow here below. Continue reading “How to Influence and Promote Interpersonal Trust in Knowledge Management Behavior” »
8 Non-Profit Knowledge Management Toolkits
We love these toolkits! They provide great inspiration for developing and evaluating knowledge management strategies, tools, and practices. This is a collection of 8 toolkits published by and geared towards people in non-profit organizations.
Knowledge sharing toolkit
Publishers: among others Consultative Group on International Agricultural Research (CGIAR) and Food and Agriculture Organization (FAO)
“A continuously updated knowledge repository about knowledge sharing. ”Created as a resource both for KS workshops and as an ongoing place to learn about, improve upon and generally share knowledge sharing practices. The toolkit owners invite you to improve upon any of the entries, leave your name and contact information if you can be a resource on a tool or method, and share stories (both success and “uh-oh – failure” types) of these methods and tools in use”.”
Continue reading “8 Non-Profit Knowledge Management Toolkits” »
Setting Goals Improves Performance
In our “Theory Series” we analyze theories from other disciplines and investigate it’s impact on knowledge management behavior.
This time we look at goal-setting.
The Goal Setting Theory of Locke and Henne is a valuable method to increase motivation of staff. The basic idea of this theory is that one’s behavior is being enhanced by setting goals.
This influence occurs on four main ways.
• Goals focus the attention on the desired behavior.
• Goals mobilize one’s effort to perform.
• Goals increase one’s perseverance.
• Goals stimulate the search for effective strategies to attain them.
Continue reading “Setting Goals Improves Performance” »
Top Ten Tweets [November]
Breaking Down Social Influence
The culture and climate in or between organizations leads to the adoption of social norms, which exert social influence. Social influence occurs when an individual’s thoughts or actions are affected by other people.
According to Latané,
Social forces influence people on the same way as light bulbs shine on a surface.
The total amount of light cast on a surface depends on the strength of the bulbs, their distance from the surface and their number. The strength of a source is determined by his or her status, ability or relationship to a target. Continue reading “Breaking Down Social Influence” »
Brand New Website
Hi there! Welcome to our new website!
Our organisation and number of exciting projects have grown quite a lot in the past few months, so our website was due for a massive overhaul. Every day and night we have been (and will be) adding new content. Continue reading “Brand New Website” »
